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FAQ
Frequently Asked Questions (F.A.Q)
Q: Is Red Rooter a licensed plumbing company?
A: Absolutely. Our technicians undergo extensive training and certification to provide top-quality plumbing services. Our company is fully licensed and insured to operate in Bay Area, ensuring the safety of your home, family, and property with every service we provide.
Q: Is Red Rooter a national company?
A: No, we’re proud to be a family-owned and operated business with deep ties to our communities. While we may not be the size of a national chain, our lean and efficient operation allows us to deliver the same expert services at more affordable rates.
Q: Should I hire a plumber or try to do it myself?
A: We strongly recommend hiring a professional plumber. Attempting to fix plumbing issues without the right tools, training, or experience can lead to costly mistakes such as flooding or property damage. Let our licensed plumbers diagnose and resolve the problem right the first time.
Q: Why does my toilet keep running?
A: A running toilet often indicates a faulty flapper seal. Sometimes, jiggling the handle can help reseal it temporarily, but if the problem persists, the flapper likely needs replacement. We can quickly and affordably handle this for you.
Q: Why does my toilet gurgle when I turn on the water?
A: Gurgling noises from your toilet are often a sign of a hidden leak or blockage in your plumbing system. This could be in a wall, under your home, or outside. Consider this a warning and call us immediately to prevent further damage.
Q: Why does my sink, tub, or shower drain so slowly?
A: Slow drains usually mean there’s a clog or obstruction, such as hair, grease, or food debris, in the pipe. While plungers can sometimes help, it’s best to contact us for a thorough and effective solution.
Q: Should I use a drain cleaner to clear clogs?
A: No. Most commercial drain cleaners contain harsh chemicals that are harmful to people, pets, and the environment, and they’re often ineffective. Calling a professional plumber is safer, more effective, and prevents damage to your pipes.
Q: What can I safely put down my garbage disposal?
A: Garbage disposals are designed to handle soft food scraps. Avoid disposing of hard items like bones, eggshells, coffee grounds, or fibrous materials like celery, as these can dull the blades and jam the system. If you encounter a problem, we’re here to help with repairs or replacements.
Q: Are “flushable” wipes really safe to flush?
A: Despite the label, most “flushable” wipes and similar products aren’t safe for your plumbing. Over time, they can accumulate in your sewer line, causing blockages and expensive repairs. It’s always best to dispose of these items in the trash.
Q: What should I do if I notice leaks or standing water?
A: First, locate the source of the leak if possible and clear the area of people and pets. Be cautious of standing water near electrical cords or appliances to avoid electrocution. Then, call us immediately, and we’ll send a technician to resolve the issue.
Q: Do I need an appointment for plumbing repairs?
A: If the issue isn’t urgent, we’re happy to schedule a convenient appointment. However, for emergencies, contact us right away. We have licensed plumbers on-call 24/7 to ensure your problem is addressed promptly.
Your Plumbing Experts Are Just a Call Away
At Red Rooter Plumbing, we’re here to provide answers, solutions, and peace of mind for all your plumbing needs. Whether it’s routine maintenance, installations, or urgent emergencies, trust our team to deliver expert service with a personal touch.
If you have more questions or need assistance, don’t hesitate to reach out. We’re always ready to help!